Naas Credit Union is looking to hire a new member of staff.
A vacancy has arisen for a Member Service Officer which is a permanent position.
The Member Service Officer will be responsible for carrying out a range of administrative and operational activities that contribute to the effective running of the credit union.
The applicant must be a warm, professional and friendly face that meets members every day.
The Credit Union is looking for somebody with excellent customer service skills and attention to detail is a must in this role.
Reporting directly to the Operations Team Leader and Operations Manager, the Member Service Officer will provide an efficient service to members within the authorized limits granted by the management team.
Main duties:
●Dealing with member services transactions, such as lodgements, withdrawals, etc. as required.
●Dealing with filing of all paperwork, photocopying, scanning etc. as required.
●Balancing own batch on a daily basis.
●Processing of loan applications received from members (subject to relevant qualification)
●Managing the workflow of loan applications, contacting members with deferred/approved loans
not drawndown, etc.
●Opening of new accounts as required.
●Dealing with member queries on any Credit Union related matter.
●Co-operation with manager in the development and/or implementation of new technology or
services
●Act as a cheque signatory within prescribed limits.
●To attend training programmes and workshops as required by the Credit Union.
●To be aware of and comply with all Health & Safety regulations as directed by the Credit Union.
●To undertake such other reasonable and lawful duties as may be directed from time to time by the
manager.
Requirements:
Education, Skills & Experience
●Leaving Certificate or equivalent qualification
●Excellent numerical skills
●Good PC & Keyboard Skills
●QFA desirable but not essential (N.B. Permanent Contracts are subject to QFA being
undertaken/completed).
Work Experience
●Minimum of 6 months working in a team environment
●Experience of working in a cash environment, desirable but not essential
Personal Attributes
●Customer Focused, with friendly and professional manner
●Ability to perform under pressure and work on own initiative
●Excellent attention to detail
●Excellent written and verbal communication skills
●Flexibility
●Excellent team player
●Ability to multi task and prioritize work
Submit your CV and a short summary of why you think you would be ideally suited to this role to Julie Thornton Marketing Manager, Naas Credit Union via email jthornton@naascu.ie.
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